Highlands Coffee 29 Thang 3 Da Nang

Good to the chop men! There's nothing to complain about, my friends.

Everything is fine

Adore Mr. Vu's close-up espo

Mornings are often crowded early; if you want more seating options, you should go before 7:30 AM. There are indoor and outdoor seats. The indoor area is quite small, while sitting outside is more airy.

The shop is a bit cramped, but the staff still try to arrange tables and chairs and welcome customers enthusiastically. Sometimes during peak hours, there are few staff and many customers, but I'm still happy with them even though the drinks take a bit long; they work very hard because this is an open bar counter, so you can see how busy they are. The drinks are delicious, the pastries are mostly fresh, and there are many varieties different from other Highlands locations.

The restaurant is beautiful, especially the male staff are very cute.

beautiful view

good employee

The shop is as cramped as a rat's nest. Customers and delivery drivers are jostling with no room to move. The staff are slow. Over a dozen delivery drivers are crowded together for 30 minutes and still no orders to go. The space really resembles the old subsidy-era scene.

From a personal perspective as a service provider, I noticed that the staff at the shop, especially the two male order-takers—one wearing glasses and somewhat large, and the other without glasses—had very poor EQ in their conversation and ordering attitude, and seemed disdainful when I applied a discount voucher from the app. I have used Highland in many places nationwide, and this is the first time I have written a complaint for Highland. I ordered takeout twice at Highland Hoa Xuan and encountered these same two order-takers with very bad attitudes and expressions. I hope the business manager of the Hoa Xuan location (next to KFC) can provide additional training for these two staff members in customer service. Their attitude and facial expressions when taking orders and handing over items to customers, I must say, are terrible. The business manager can check the cameras and review to gain a more multidimensional perspective on this comment. I hope the service and attitude of the order staff will improve so that Highland can continue to develop.

The staff has a very bad attitude. This is the second time I've come to this eatery. When I was looking at the menu and about to order, that staff member didn't even ask anything but just buried their face in coloring a receipt with a marker? Then I asked about the upsizing program if paying with a VP Bank card, and suddenly that staff member turned to ask another staff member to take the order without any explanation to the customer? Very poor attitude. The first time I came, I ordered hot chocolate but they brought out a frozen blended chocolate frappe. Unbelievable. I will never come back.

I went there on the evening of May 29th. The service staff was very bad. Two staff members, a female one wearing glasses and a male one from the LGBT community also wearing glasses. At first, when I just arrived, I asked the female staff to help clean the table. She said 'yes' but didn't clean it, so I had to clean it myself. Later, I went to call the male staff, but he and the female staff were chatting. The female staff saw me calling the male staff but didn't remind him that a customer was calling. I had to wait until the male staff heard me before he stopped chatting. I asked that male staff to turn down the air conditioner because it was cold. He said okay but didn't turn it down. Eventually, my sister had to make a fuss, and then those two staff members shifted the responsibility to another male staff member, even though they were free and just standing around chatting. Later, the person who came to adjust the air conditioner was still that other male staff member who had been blamed. Overall, the drink experience was okay, but I was very annoyed by the staff's work attitude.

Delicious, the staff is lovely

The staff are cute and enthusiastic. The indoor space is a bit small and the weather is hot, so many people are sitting very close together. However, the air conditioning still ensures a cool atmosphere. The drinks are okay.

The attitude of the service staff is very poor. I ordered water and after 30 minutes it still hadn't arrived. When I asked, they showed a rude and unpleasant attitude. The table was not cleaned for the next guests to sit. The quality is worse than a sidewalk eatery.

Highland has a program where you can exchange codes for drinks if you refer new friends, but when I came to redeem, the staff insisted that I must show the app on my own phone to exchange. I forgot my personal phone and only had a screenshot that I had previously sent to an acquaintance, so the staff refused to exchange :)) A drink isn't worth much since it's HL's own program launched for customers. I see that staff at other places still exchange normally, but the attitude of the staff here when they hear someone bringing a code to exchange is very annoying.

The shop space is quite okay, clean, and has lots of greenery, so sitting in the morning is quite pleasant. This branch is quieter than some other Highlands, so it's suitable for working or meeting friends lightly. The drinks maintain the familiar quality of Highlands, consistent but nothing too outstanding. The staff are polite, and ordering and serving are relatively fast. Overall, it's a safe, comfortable, and convenient café.

The drink I ordered with less ice arrived as bland as plain water. I thought Highland had a standard recipe. If so, the mixing department should adjust it properly.

When ordering, place it via GRB, bill 681 waited 20 minutes but didn't see it being made, went in to check and saw that bill GRB 685 had already been taken away, so I discarded the order and went home, truly trash.

beautiful eatery

I placed an order with a matcha drink that seemed like they didn't add condensed milk, contacted the shop but got no reply.

The packaging for takeaway is terrible; when I brought it home, everything spilled out.

Wrong note, not resolved satisfactorily for the customer, called many times via hotline costing a lot of phone money, still not resolved yet

Ship lacks water